Returns & Exchanges

At Dulcie, we want you to love your beauty routine, so if you are not completely satisfied with your purchase, we offer a 30-day window for returns on all eligible products. Please ensure items are returned in their original packaging to maintain the integrity of our premium skincare and cosmetic standards.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Carefully pack your beauty products in their original boxes, ensuring they are securely sealed to prevent damage during transit.

3

Ship It Back

Affix the prepaid shipping label provided via email and drop your package off at any authorized carrier location.

4

Receive Your Refund

Once our quality control team inspects your return, a refund will be issued to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing