Frequently Asked Questions

Everything you need to know about your Dulcie beauty journey.

Are Dulcie products cruelty-free and vegan?

Yes, we are committed to ethical beauty. All Dulcie products are 100% cruelty-free and formulated without any animal-derived ingredients.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.

What is your return policy for opened products?

We offer a 30-day satisfaction guarantee. If a product doesn't work for your skin type, you can return it for a full refund or store credit, even if it has been opened.

Do you offer international shipping?

Currently, we ship to over 25 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.

Are your ingredients safe for sensitive skin?

Our formulas are dermatologist-tested and free from harsh sulfates, parabens, and synthetic fragrances to ensure they are gentle on sensitive skin.

How do I find the right shade for my skin tone?

You can use our 'Shade Finder' quiz on the product page or send a photo of yourself in natural lighting to our beauty experts for a personalized recommendation.